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Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Overview

Inspection carried out on 22 February 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service because people's complex needs meant they were not fully able to tell us about their experiences. One person told us "I am happy here". Two people we spoke with both said that they liked it there. Throughout the day we observed that people appeared happy, relaxed and comfortable with whatever they were doing.

We found that people were treated with respect by the staff and that they were involved in the running of the service. People were encouraged to have their say and were listened to.

People received the support they needed to meet their identified needs. Care plan information was up to date and contained detailed information about people's needs and how these should be met. Staff were knowledgeable about the people they supported. Up to date risk assessments encouraged people to be independent whilst maintaining their well being.

We found that staff were aware of how to protect people and what to do if they suspected any abuse. There were clear guidelines in place about what action should be taken if staff had any concerns.

Staff were supported in their roles and had the skills needed to carry out their work effectively. One staff member told us "I feel supported" and that they were "Happy" working there. Staff had opportunities to receive specialist training and regular team meetings meant that staff were able to discuss any concerns or issues.