All inspections: Homecare & Domestic Services Limited

We found that people who use the service, their relatives and professionals were involved in planning the care people needed and care workers acted in accordance with their wishes.

Care was planned and delivered in line with their individual care plan and people were generally happy with the care that they received from care workers. People told us that the care workers knew what they were doing.

The service had suitable arrangements in place to ensure that people were safeguarded against the risk of abuse. Relatives told us that their loved ones were safe with the care workers who visited them.

Care workers confirmed that they received supervision every three months and had an annual appraisal.

A care worker said "I love my job, they provide all the training we need, my supervisor is very approachable and supportive."

People were aware of the complaints procedure and were confident that their complaints would be listened to and appropriately acted upon by the manager.

A relative said "they were excellent carers." Another said "they are wonderful, totally relaible, very thorough and talk to him all the time."

We did not visit the agency or speak with people on this occasion.

People using the service told us, 'The carers are flexible, and generally the same two carers come unless they are away or something.' 'They are absolutely fantastic, the same carer visits us, she is always on time. I can't speak highly enough of her. She knows exactly what she is doing.'

People using the service told us that the carers listened to what they wanted and did as they were asked. They told us that they felt safe and comfortable with the carers supporting them.

When we asked people about the competence of the carers providing the service they

told us, 'I can't speak highly enough of her. She knows exactly what she is doing'. 'They know what to do.'

Archived: Homecare & Domestic Services Limited

All Inspections

12 March 2013

During a routine inspection

During an inspection looking at part of the service

24 October 2011

During a routine inspection