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Stretton Nursing Home Requires improvement

We are carrying out a review of quality at Stretton Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 14 December 2012
Inspection Report published 14 December 2012 PDF | 80.9 KB

Overview

Inspection carried out on 14 November 2012

During a routine inspection

Many of the people living at the home were not able to tell us their views because of their health conditions. We therefore spent much of our time observing the care and support provided.

We saw that staff were kind and caring in their approach to people. We saw some staff talking between themselves about people, without involving the person in the conversation. Records showed that staff made sure that people were as involved as they could be in planning and reviewing their care.

Visitors told us that they were always made welcome at the home. People who were able to tell us about their experience said that they were generally happy with the care and support provided. Records showed that people received a good standard of care which met their physical needs.

People told us that they felt safe at the home. They said that they knew they could speak to the manager if they had any concerns. Staff knew how to report any concerns about possible neglect or abuse.

There were effective recruitment and selection processes in place. We saw that appropriate checks were undertaken before staff began work.

People were made aware of the complaints system. We saw that each person had a copy of the complaints procedure in their bedroom. People told us that they would feel comfortable raising any concerns with the manager.