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Stretton Nursing Home Requires improvement

We are carrying out a review of quality at Stretton Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 29 July 2014
Date of Publication: 21 August 2014
Inspection Report published 21 August 2014 PDF | 77.01 KB

Overview

Inspection carried out on 29 July 2014

During a routine inspection

We considered our inspection findings to answer the questions we always ask;

• Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well-led?

This is a summary of what we found.

Is the service safe?

The people who lived in the home and their relatives we talked with were pleased with the care provided. They felt that their views were respected and listened to.

People told us they felt safe. We saw that people were free to go about their daily routine. One person told us, “The staff are brilliant”. Another person said, “It’s very nice here”.

Staff understood about the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and how they would be put this into practice. No DoLs applications had been submitted.

Is the service effective?

People told us that they were happy with the care they received. They told us that the manager and the staff had asked them what their needs were and how they would like them met. A relative said, “Mum is well looked after.” One person said, “They talk to me about what I want.”

One person said, “They look after me very well.” Care records confirmed people’s needs and preferences had been recorded and care and support had been provided in accordance with their wishes.

People and their relatives were involved in the assessment of their needs. One person said, “They talk to me about what I want”.

People and their relatives told us they were happy to discuss their personal preferences with staff. They said that staff obtained help for them if they were unwell. This meant people were supported to keep in good health, have access to health care services and received ongoing support.

Is the service caring?

The people we talked with told us they felt that their wishes were respected and they were helped to live their lives as they wished. Staff took the time to find out about people’s past. Staff we talked with knew people’s needs well and how they wished to be cared for. This meant that staff cared about the person as an individual and showed concerned about their well-being.

People and their relatives were encouraged to make their views known about their care. People that we talked with told us that they found the registered manager and the staff easy to approach about any issues they had. This meant that people were listened to and they felt that their views mattered.

Is the service responsive?

People had been assessed before they moved into the home so that arrangements could be made to meet their needs.

People and their relatives told us they talked with the staff about what was important to them. They talked about the activities they took part in and how they liked their meals prepared. They told us that staff had changed their care packages as a result.

Is the service well led?

One of the individuals identified as registered manager at this home no longer works there. They have yet to apply to deregister with us. The management and staff demonstrated values that included involvement, compassion, dignity, respect and independence. Staff we spoke with showed they understood those values as they discussed their role and responsibilities in their work. This meant the service promoted an open culture that was centred on the individual and empowered them to take control of their life as much as they were able.

The provider had systems in place to assess and monitor the home so that potential improvements in meeting people’s care needs could be identified and put into place.