2 March 2013
During a routine inspection
We found that people's independence was not being promoted and people were not supported to be involved in the community. Care plans were incomplete, not personalised and did not contain sufficient detail about people's preferences, likes and dislikes.
Medicines were not stored safely in the home and the medicine administration records were not fully completed. The medicine administration records for one person did not accurately reflect the medicines that were given.
We found that parts of the home were not well maintained. For example, some of the communal carpets were stained, some of the paintwork in the communal areas was flaking, the bath panel in the bathroom was worn and a light in the upstairs landing was not working. We also noted that areas of the kitchen worktop and window sill were worn and could have posed an infection control risk.
There were sufficient numbers of staff on duty however, the duty rosters were inaccurate.
There was a complaints procedure in place for the home but the complaints information given to people who used the service did not include information about external agencies they could contact. The records for the home were not securely stored or kept in good order.