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Trinity Hospice and Palliative Care Services Limited Outstanding

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

There were systems in place to support staff to deliver care and treatment safely.

Reasons for our judgement

We saw the hospice had systems in place to support the staff team including volunteers. We also saw evidence of training available to all levels of staff in order for them to be competent in their individual roles.

A system of appraisal had been established and staff completed Performance Development Reviews. This was in order to identify their annual objectives based around corporate objectives. A staff member showed us evidence of how this system worked. They felt it encouraged staff to think about their role and take responsibility in their own performance and development.

We spoke with two volunteers who told us they felt supported and had received induction training when they commenced their volunteer role. One person told us, “I’ve been here a long time. We get all the support we need.”

We spoke with staff about access to training. Staff we spoke with told us they received regular training which enabled them to have the skills they needed for their role. We saw evidence of the range of training staff undertook. This meant staff had the opportunity to acquire further skills and qualifications which were relevant to the work they undertook.