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Trinity Hospice and Palliative Care Services Limited Outstanding

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People who used the service were supported to understand the treatment, care and support options available to them.

Reasons for our judgement

We saw the hospice provided people with information and support in relation to their care and treatment. We saw an information leaflet which detailed what people could expect from the service and the different types of support available to them. This meant people were able to make informed decisions about the care and treatment they received. For example they said, everybody admitted to the hospice received an assessment following referral.

We saw the hospice used assessment tools specifically designed for palliative care. They included Gold Standards Framework (GSF), and Liverpool Care Pathway (LCP). The assessments took full account of peoples' wishes and preferences.

By looking at a range of care/treatment records, we saw evidence of families being invited to be involved in the assessment of their relatives/children’s care and treatment planning. This assisted them to gain insight into supporting their relative/child when they were discharged. One person we spoke with told us, “By sorting out my pain relief gives my wife confidence in managing it when I go home.” The hospice also provided a counselling service which was available to support both patients and their families.