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Nottingham Mencap Short Breaks Service

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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF | 72.81 KB

Overview

Inspection carried out on 25 July 2013

During a routine inspection

Nottingham Mencap delivers a service which includes, accompanying young people who wish to use the service on social activities or going into the person's home and interacting with them to give their carer a break. At the time of our visit the assistant manager told us that the service did not offer support with the administration of prescribed medicines and so staff did not have any responsibility to deal with the prescribed medication. She told us there were currently only six people who were receiving minimal personal care from staff. The rest of the people using the service were not receiving any personal care and so we did not assess the outcomes for those people.

We were only able to speak briefly to one person using the service due to people’s limited communication abilities. We gained the views of people using the service by speaking with their relatives, the staff and looking at records.

The person we spoke with answered our question positively when we asked if they were happy with the support they received from staff. The two relatives we spoke with gave positive feedback about the service. One relative said, “They [the agency] are very good, I don’t know what I would do without them.”

We saw there were effective procedures in place to ensure staff were recruited safely.

We saw there were systems in place to make sure people and/or their relatives could have a say in how the service was run. There were also systems in place to ensure people could raise concerns if they wished to.