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Archived: Innisfree Rest Home

Reports


Inspection carried out on 17 September 2013

During an inspection in response to concerns

When we visited Innisfree 14 people lived there. We spoke with three of those people. They were positive about living there and about the staff. They told us that care workers were "lovely" and "knew their job". We also spoke with three relatives of people who lived there. Their comments included, "We are very pleased with the place" and "I have no reason to doubt their competence".

Prior to our inspection we had received reports that staff were not supported to safely administer medications and that the manager did not spend enough time at the service. Those concerns were not substantiated during our visit.

We had also received concerns that some care workers who led shifts did not have appropriate qualifications and that staff were not well supported. We found that although care workers had obtained suitable qualifications, significant numbers of staff had not completed up to date training in some areas. This included training which would support the safe moving and handling of people who required assistance to mobilise. We also found that on some recent occasions home had not had sufficient numbers of staff to fill places on the staff rota.

There was a range of opinion among care workers about the level of support they received. We found that they had not received regular opportunities for supervision, appraisal or staff meetings.

The records that we saw during this inspection were accurate, stored securely and retained for appropriate periods.

Inspection carried out on 29 April 2013

During a routine inspection

This was a planned inspection. We also followed up on concerns that we had from our last inspection on 21 September 2012. We found that the home had made improvements.

We spoke with five of the sixteen people who lived at Innisfree. We also spoke with three relatives, four staff and two visiting professionals. People we spoke with were satisfied with the service. One person told us �Everything here is very good, the staff are very pleasant�.

The people we spoke with had lived at Innisfree for some time and knew each other and the care workers well. Strategies were in place to meet people�s care needs. People�s care plans had been reviewed on a monthly basis or more regularly when required.

During our visit we saw that people were offered choices throughout the day which supported their independence and provided a meaningful quality of life.

We found that the provider had measures in place to ensure people received adequate nutrition and hydration.

Care workers were skilled and experienced with a good knowledge of people�s individual needs. We saw evidence that a staff recruitment procedure was in place.

Records were accurate and stored securely. Staff had a good understanding of their responsibilities under the Data Protection Act 1988.

Reports under our old system of regulation (including those from before CQC was created)