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Inspection report

Date of Inspection: 17 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF


Inspection carried out on 17 September 2013

During an inspection in response to concerns

When we visited Innisfree 14 people lived there. We spoke with three of those people. They were positive about living there and about the staff. They told us that care workers were "lovely" and "knew their job". We also spoke with three relatives of people who lived there. Their comments included, "We are very pleased with the place" and "I have no reason to doubt their competence".

Prior to our inspection we had received reports that staff were not supported to safely administer medications and that the manager did not spend enough time at the service. Those concerns were not substantiated during our visit.

We had also received concerns that some care workers who led shifts did not have appropriate qualifications and that staff were not well supported. We found that although care workers had obtained suitable qualifications, significant numbers of staff had not completed up to date training in some areas. This included training which would support the safe moving and handling of people who required assistance to mobilise. We also found that on some recent occasions home had not had sufficient numbers of staff to fill places on the staff rota.

There was a range of opinion among care workers about the level of support they received. We found that they had not received regular opportunities for supervision, appraisal or staff meetings.

The records that we saw during this inspection were accurate, stored securely and retained for appropriate periods.