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Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 20 October 2012
Inspection Report published 20 October 2012 PDF

Overview

Inspection carried out on 19 September 2012

During a routine inspection

We saw that the environment was clean and that many of the rooms at the service had recently been refurbished. Several communal rooms had been decorated to a high standard and they appeared warm and relaxing living spaces.

We saw that people's preferences had been considered in the planning and delivery of care. The provider made sure that it invited feedback from people who used the service, relatives and others to identify any potential improvements that could be made.

We spoke with three people who used the service. One person said that they were "So well treated here". Another person told us that they felt that the care they received met their needs. They told us that they didn't have to wait long when they pressed their call bell for assistance. One person said care staff "come without delay" to provide assistance and that care staff take the time to sit with them and talk. One person we spoke with said that they were able to maintain their independence with the support of care staff.

We found that staff were trained to meet the needs of people who used the service and that care staff knew what people's needs were, and how to act to make sure that vulnerable adults were safeguarded.