The Care Quality Commission
  • Care Home
  • Care home

Archived: St Martins

80 Aldersbrook Road, Manor Park, London, E12 5DH (020) 8530 5972

Provided and run by:
Mr Patrick Bell & Mrs Bridget Bell

All Inspections

10 February 2014

During an inspection looking at part of the service

We spoke with six people using the service, three family members and four staff members. One person told us, "they care here. You tell them what you want and they will do it." Another person told us, "the staff are caring."

At our previous inspection on 22 October 2013, we were concerned that where people did not have the capacity to consent, the provider did not make suitable arrangements to identify and record this. We found that the service was not planning and delivering care in such a way as to meet people's individual needs. The provider gave little details on how people's identified needs, preferences and risks would be addressed by the service. We found that care plans were also not dated. We were concerned that the service did not always maintain and promote people's wellbeing by providing social and daytime activities.

The provider had now addressed the concerns we raised at the previous inspection. There were systems in place for obtaining informed consent from people who use the service. We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

The provider had also taken action to ensure that the service was planning and delivering care in such a way as to meet people's individual needs.

22 October 2013

During a routine inspection

We spoke with five people using the service, two relatives of people using the service and five members of staff including the registered manager.

At our previous unannounced inspection of St Martins on 7 February 2013 we found that the service was not planning and delivering care in such a way as to meet people's individual needs. At this inspection we found that the provider had not improved the way it planned people's care. This meant that the service remained non-compliant with this standard.

We found that the provider did not have systems in place to show that people had given their consent to care and treatment.

Suitable arrangements were in place to safeguard people from abuse and the people we spoke with told us that they felt safe.

There were regular staff meetings, resident surveys and relative meetings. The providers used this information to improve the service.

7 February 2013

During a routine inspection

People we spoke with said they were treated with respect, and that they could make choices over their care. One person said that the staff were "completely polite and respectful." A relative told us "they asked me all about mum, what she likes and what she gets up to." We observed that for the most part staff interacted with people in a way that was respectful. People told us that the service was able to meet their needs. A relative said "they seem to have an understanding of people with dementia." We found that people had access to health care professionals such as GP's and chiropodists. Care plans were in place, however these did not specific contain information on how to support people in an individualised manner.

People we spoke with told us they liked the food provided and that they were given sufficient amounts to eat and drink. One person said "I am 100% satisfied with the food." We observed that support with eating was provided in a patient and sensitive manner. Steps had been taken to help ensure the physical environment was safe and accessible to people. We found that checks had been carried out on staff prior to their commencing work at the service including references and Criminal Records Bureau checks.