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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF | 78.31 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We saw that the person who used the service was able to make choices about their daily activities. When we arrived to complete our inspection the registered manager explained that the person who used the service was still in bed. We saw that the registered manager responded to a call bell when the person required assistance. We observed and listened to interactions between the registered manager and the person who used the service. We saw and heard how the person was treated with respect. There was a relaxed and friendly atmosphere in the home.

We spoke privately with the person who used the service. They told us about regular visits outside the home which enabled them to retain contact with the community and fulfilled their spiritual needs. They described visits from relatives, and we saw framed photographs displayed around the room. The person told us, “They are pictures of family members at various times”. The registered manager explained how the service liaised closely with the people’s families regarding their care and support. The registered manager also told us about the external activities and how the service facilitated them. Records we checked confirmed what we had been told. This meant that people’s emotional and spiritual needs were catered for.

We saw records which showed how a person had accompanied the registered manager and her husband on two holidays during 2013. The registered manager explained that her husband assisted with the management of the home and when they took a holiday they took the people who used the service with them. She described how they used cottages and other self-catering facilities so that they could continue to provide appropriate care and support to people who used the service. This showed how an effective service was maintained.