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Eastbourne & District Mencap - Arundel Road Good

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Inspection report

Date of Inspection: 1 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF | 82.6 KB


Inspection carried out on 1 May 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who lived at Arundel Road. They were unable to tell us their experiences because they had complex needs. We met all the people who lived in the home and spoke with five people. We looked at a range of documents, we spoke with a visiting health professional, five care workers and the deputy manager. We contacted two relatives after the inspection.

We examined two care plans, and found that people who lived in the home and their relatives were involved in making decisions about the care provided. We observed staff speaking with people in a respectful and appropriate manner at all times. We saw that they asked people's consent before providing support and enabled people to make choices about how they spent their time.

We looked at the systems for the management of medicines and found appropriate procedures were in place.

People were supported to personalise their rooms, depending on their interests and hobbies. People had access to the dining room and lounges in the part of the building their rooms were situated in. The premises were well maintained and secure.

We looked at the staff rota. The staff we spoke with said they felt there were enough staff on duty to provide the care that people wanted and needed.

A complaints procedure was in place and available to people who lived in the home, relatives and visitors.