6 November 2013
During a routine inspection
People and their relatives said staff visited them when they first started to use the service to discuss and to agree the way people wanted to be cared for and supported. In the majority of cases we saw documentation that supported this. People told us they felt they were treated with dignity and that care was tailored to meet their needs.
We found that there was a comprehensive policy for reducing the chances of healthcare acquired infection, and that staff understood it's importance.
We found that there was a system in place for monitoring quality and that people who used the service knew how to raise concerns regarding their care. One person told us 'I've never had any reason to complain but I know how to do it.'
People who used the service and their relatives were overwhelmingly positive about the service and care they received.