Archived: La Premiere Classe Care, Nursing and Training Service

People and their relatives said staff visited them when they first started to use the service to discuss and to agree the way people wanted to be cared for and supported. In the majority of cases we saw documentation that supported this. People told us they felt they were treated with dignity and that care was tailored to meet their needs.

We found that there was a comprehensive policy for reducing the chances of healthcare acquired infection, and that staff understood it's importance.

We found that there was a system in place for monitoring quality and that people who used the service knew how to raise concerns regarding their care. One person told us 'I've never had any reason to complain but I know how to do it.'

People who used the service and their relatives were overwhelmingly positive about the service and care they received.

During this inspection we found that the provider had made improvements and was now meeting the relevant regulation.

People and their relatives said staff visited them when they first started to use the service to discuss and to agree the way people wanted to be cared for and supported. They told us they had seen their care records and had signed these and the agency's terms and conditions so they were informed of their rights and obligations whilst receiving a service from the agency.

People's preferences and likes and dislikes were appropriately recorded so staff had the necessary information to care for and support people. People said their privacy and dignity was respected and they were happy that their needs, including their cultural and social care needs, were taken into account when care was delivered. People we spoke with said 'staff were very good' and were familiar with their needs. A relative said, 'staff were willing to learn and did their best to support my family member'.

We found that whilst people were being supported with their medicines, staff did not understand the difference between prompting and administering medicines. In at least one case staff were administering medicines whilst they thought they were prompting people. Appropriate records were therefore not being kept to show that medicines were being managed appropriately and to ensure the people's safety.