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Inspection report

Date of Inspection: 9, 10 January 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF


Inspection carried out on 9, 10 January 2013

During a routine inspection

One person said that that staff listened to them and helped them to understand the treatment recommended for them by health professionals. Another said about staff who assisted them, �They do ask if it�s alright to do things�. Detailed step by step guidance /protocols were in place for staff to refer to when managing specific aspects of people�s care, to make sure that a consistent and safe approach was followed.

We found that the home was nicely decorated and the layout suited the needs of the people who live there. However we found that some required home maintenance checks had not been completed in recent years. People were happy with the care and support they received from staff but we were concerned that not all appropriate checks had been completed before staff started working with people.

A �service user council� ran monthly and this was valued by those that attended. One person said �It�s brilliant, you feel like you can say anything you want and can let off steam�. They felt that the council �made a difference� as when they had raised issues these had been acted upon.