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Archived: Tranquility House Requires improvement

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Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People we spoke with who used the service told us they felt safe and that they would feel comfortable in speaking to the manager or the staff if they had any worries or concerns. One person told us that they felt safe and commented “yes definitely; they look after me very well” and another person stated that staff were “very friendly and open”. During our inspection, we saw that people appeared comfortable and relaxed when interacting with the staff.

We saw that the home had a safeguarding vulnerable adults policy and a local procedure for staff to follow. The home’s procedure reflected the requirements of the Kent and Medway Multi-agency Safeguarding Vulnerable Adults procedure, although at the time of our inspection this document could not be found. We saw that the home’s local procedure contained details of the different types of abuse and the signs and symptoms that people might display, if they were suffering abuse.

We spoke with two members of staff who were aware of and familiar with the home's safeguarding policy and explained the procedure and what they would do if they saw or suspected that abuse had taken place. They explained the different types of abuse, the signs to watch for that might indicate abuse is happening, and their responsibilities in protecting the vulnerable people they supported. Staff also told us about the procedure they would follow to report concerns to external organisations and that they knew where to find the contact details. The manager and staff told us about an incident that had occurred, where they had responded and reported their concerns to the appropriate authority.

The staff we spoke with told us that they had undertaken safeguarding vulnerable adults training and their training records confirmed this. However, the provider may find it useful to note that the records also showed that safeguarding vulnerable adults training had not been updated for most staff since 2008. The manager told us that updated training was to be undertaken this year.

We looked at some staff files and saw that appropriate Criminal Records Bureau (CRB) checks had been undertaken when staff had been recruited and employed in the home, to help ensure the safety of people who used the service.