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Archived: Tranquility House Requires improvement

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Inspection report

Date of Inspection: 24 January and 4 February 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF

Overview

Inspection carried out on 24 January and 4 February 2013

During a routine inspection

People were involved, where possible in making decisions about their care and treatment. Staff treated people with respect, maintained people's dignity and encouraged their independence.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Some social activities were provided and people had access to health care professionals. People were assessed for any risks associated with the care they received.

People were protected by effective staff recruitment and selection processes. Appropriate checks were undertaken before staff began work. There were enough skilled and experienced staff to meet people�s needs.

The medicines in this service were managed well and the provider had recently changed their supplier, in order to provide more support and staff training.

The provider had taken steps to provide care in an environment that was tidy and adequately maintained.

The provider had taken steps to identify the possibility of abuse, which aimed to prevent abuse from happening. Shortly after our first visit, we were informed of concerns, which were raised initially with the local safeguarding team and then with the provider for investigation.

The provider monitored the quality of the service. The provider told us that there was good communication with relatives and representatives of people who used the service.