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Archived: ComForcare Senior Services - Peterborough Office

36 Thorpe Wood, Thorpe Wood Business Park, Peterborough, Cambridgeshire, PE3 6SR (01733) 264113

Provided and run by:
Springfield Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

25 November 2013

During a routine inspection

One person's relative we spoke with said, "The staff never rush or force my wife to provide agreement to her care." Another person said, "The staff rarely have to ask me if it is "OK" to provide my care as they know me and my needs so well."

Care plans we reviewed were found to be detailed and provided staff with sufficient guidance to care for the person in a way the person liked. People were supported to see or be seen by visiting healthcare professionals such as the district nurse.

Staff we spoke with were all able to describe the different types of abuse and how to recognise abuse if it were to occur. Everyone we spoke with who used the service told us that they felt safe. One person said, "If I had any concerns I would refer to my service user guide (SUG) and contact either the service manager or one of the external organisations, such as social services."

Records we viewed evidenced to us that staff were supported with a regular formal supervision. These records included what staff were doing well and where improvement was required. Staff we spoke with confirmed to us that they felt well supported by the service's manager. Staff were able to gain additional qualifications in healthcare where this had been identified.

People we spoke with told us that they were happy with the quality of care that was provided. One person said, "I have been visited by the manager to make sure that everything is alright and that I am satisfied with the care."

29 January 2013

During a routine inspection

People were involved in every stage of determining their care and support needs. People were able to choose how much or how little support they wanted. People's independence was respected where this was safe to do so.

An initial care needs assessment had been completed for people in the plans of care we reviewed. This formed the basis of people's plan of care. From the records we reviewed we found that people were provided with the care and support that met their needs.

Staff were able to describe the different types of abuse that people could potentially be vulnerable to. All of the staff who we spoke with knew how, and who, to report a safeguarding of vulnerable adults (SOVA) concern to.

Prior to staff starting work with the service checks including, identity, Criminal Records Bureau (CRB) and previous employment history, were completed to ensure that staff were suitable and safe to provide care.

Of the few complaints that had been made against the service, we saw that these had been responded to sensitively and timely. Appropriate responses had been provided to the complainant until the complainant was satisfied that the matter had been resolved.

28 February 2011

During a routine inspection

People told us they were treated with respect and felt they had some influence over their care and the decision making affecting their care. They said that staff listened and responded to their requests and choices. They told us that they were aware of their care plans and the daily notes written by care workers. People advised us that they were satisfied with the level of inclusion they had in determining the care arrangements that were provided. People also told us that they felt confident that staff would listen to any complaint they might choose to make.