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Archived: Yellow House Care Home

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 5 November 2013

During a routine inspection

During our inspection we spoke with three people who used the service. We also spoke with three staff members; these were the registered manager and two care workers.

The people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us “I’m very happy here”.

The people who used the service were in safe and secure premises that promoted their wellbeing. We also saw that people were provided with a choice of suitable and nutritious food and drink. One person who used the service said, “I really like the food”.

During our inspection evidence was seen that appropriate pre-employment selection and suitable checking of staff had taken place. The service also had a system in place to effectively deal with comments and complaints.

Inspection carried out on 10 January 2013

During a routine inspection

During our visit we spoke with five people who used the service, and with four staff members, these were the manager and three care workers.

The people we spoke with told us they were generally happy with the care they received and with the staff team.

Staff we spoke with knew the people living at the home well and had a good understanding of their support needs.

One person who used the service told us “I like it here, they [the staff] are family to me”. Another person who used the service we spoke with told us “It’s all good here”.

One member of staff we spoke with told us “We are always putting the residents first and meeting their needs”.

Inspection carried out on 9 March 2012

During a routine inspection

People who use services said that the staff treated them with respect and supported them to raise any concerns they had. They said that they received the health and personal care they needed and that they were comfortable in their home.

One person said, 'Staff help me to do lots of things like getting my food in the kitchen and helping me with my bedroom and getting things organised. The staff are nice to me and I like them'.

Reports under our old system of regulation (including those from before CQC was created)