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All reports

Inspection report

Date of Inspection: 5 November 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF | 76.16 KB

Overview

Inspection carried out on 5 November 2013

During a routine inspection

During our inspection we spoke with three people who used the service. We also spoke with three staff members; these were the registered manager and two care workers.

The people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us “I’m very happy here”.

The people who used the service were in safe and secure premises that promoted their wellbeing. We also saw that people were provided with a choice of suitable and nutritious food and drink. One person who used the service said, “I really like the food”.

During our inspection evidence was seen that appropriate pre-employment selection and suitable checking of staff had taken place. The service also had a system in place to effectively deal with comments and complaints.