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Kings Lodge Nursing Home Good

All reports

Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We saw that staff had been trained in safeguarding. This training included recognising potential or actual safeguarding situations, and the correct way to deal with any safeguarding concerns. Records showed that staff had received safeguarding training annually and training was up to date.

We saw that the home had a safeguarding policy and guidelines for staff, however the policy did not include the local safeguarding team's telephone numbers. We discussed safeguarding with three members of staff during our visit and found that they had a good understanding of what constituted abuse and their responsibilities with regard to safeguarding. Members of staff told us that they had read the homes safeguarding policy. The provider may like to note that the staff that we spoke with were not able to tell us how they would contact the local safeguarding leads and were unable to locate their telephone numbers. The manager was able to locate the contact details and told us that they would rectify the lack of clarity amongst staff. They told us that they would do this by adding the numbers into the policy and by advertising the numbers on the staff notice board. We were unable to evidence compliance with these actions during our visit.

All three of the people that we spoke with told us that they felt safe from harm and that they had no concerns for their safety. Family members that we spoke with told us that they felt that people were safe in the home. One family member told us, "I am here every day and I have only ever seen staff being kind and polite to the people here. If I saw anyone being unkind I would report it straight away".

The manager told us that one person in the home was subject to Deprivation of Liberty Safeguards (DOLS) and the paperwork for this was being completed on the day of our visit. The manager demonstrated a good understanding of action to be taken should concerns be raised about any person's capacity to make decisions.