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Kings Lodge Nursing Home Good

All reports

Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We looked at the care records of six people who lived at the home. These were personalised and provided guidance about how their needs should be met. Each person had a set of risk assessments which identified hazards that people may face and provided guidance on how staff should support people to manage the risk of harm. The care plans and risk assessments were reviewed to ensure they were current and relevant to the needs of the person. During our visit we indirectly observed the care and support people received and found this was appropriate and reflected the instructions in the corresponding care plans.

All of the care plans and risk assessments that we looked at had been updated monthly or sooner if care needs had altered. People's health care needs were documented in their records and contact with health professionals was recorded. Additional monitoring records were in place where required for people with specific needs. The three people that we spoke with expressed satisfaction with the care and support they received. For example, one person said, "They look after you very well" and another said, "The care is excellent, they are so kind".

We saw that some of the people who were ill or frail remained in their rooms, where they had call bells and drinks to hand. Staff were observed checking on people who were in their rooms to ensure they were comfortable. We saw that people had a constant supply of both hot and cold beverages. We observed staff helping people to eat and drink where assistance was required. We saw that this assistance was given in an unhurried and respectful manner.

The atmosphere throughout our visit was good. It was calm, friendly and homely. Staff were observed to have a good relationship with the people living there. When talking to people, staff were friendly and professional. They spoke clearly to ensure that they were understood and listened carefully to make sure they knew what was expected of them.