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Kings Lodge Nursing Home Good

All reports

Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

Overview

Inspection carried out on 4 February 2013

During a routine inspection

During our visit we talked with three people, and five family members. Along with four members of staff. We also gathered evidence of people�s experiences of the service by indirectly observing the care they received from staff.

Everyone told us that they were happy with the care and support they received. One person told us, "They are very good here, the staff are so kind, they always look after me well".

Another person said, "I only have to ring my bell and they do their very best to help me, I can't say anything bad about any of them they all do there best for me".

As one family member explained, "My mum has thrived since she came here, she arrived in a terrible state and we really didn�t think she would last the night, but thanks to the staff here she is back on her feet and doing well".

People also told us that staff treated them with respect and promoted their privacy. They told us that they felt safe from harm living at the service and that they would be listened to if they raised any concerns. Our evidence gathered during this inspection supports the comments made by people who were receiving a service.