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Kings Lodge Nursing Home Good

All reports

Inspection report

Date of Inspection: 10 September 2014
Date of Publication: 31 October 2014
Inspection Report published 31 October 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We spoke to health professionals.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening

Reasons for our judgement

People who spoke with us said they felt safe. One person said, “Yes I am happy here the staff are very kind”. Another person told us, “I have been looked after and staff are obliging”. One visitor told us, “I know (my friend) is safe here. They are all safe and they are looked after very well”. A relative said, “You can go home and not worry. I do not have to even think about it”. Relatives and visitors to the home said they had not seen anything that concerned them. They also said if they were not happy with the support and care provided, they felt confident that they could talk to the manager and action would be taken.

We found that guidelines with regard to safeguarding were displayed on each floor of the building, and policies and procedures were in place. However, the provider may wish to note that the operations manager had investigated a historical safeguarding issue and had not referred this to the local authority. Therefore, they had not followed Sussex multi-agency procedures or the homes own policies and procedures. We were advised following the inspection that this issue had been referred to the local authority.

At the time of the inspection four separate safeguarding issues had been raised, and the manager said they had been working with the local authority to ensure that people were safe. Following the inspection the manager provided a safeguarding log, which showed the issues that had been raised, the action taken by the home and the outcome of the investigations. This meant that systems were in place with regard to referring, recording and ensuring people were protected.

Information on Deprivation of Liberty Safeguards (DoLS) had been included in the care plan for one person. The manager told us about the use of DoLS within the home, and that it was only used when discussions had taken place with the local authority, to ensure that it was in the best interest of the person. This showed that people were protected from excessive control or restraint, because the provider had made suitable arrangements.

Staff told is they had attended training in protecting vulnerable adults, and they were quite clear that if they had any concerns they would talk to the senior staff or the manager. One staff member said if they noticed anything they would intervene at the time if they could, and report the incident to the manager. The staff also said they had not seen anything that concerned them while they were working in the home. Staff demonstrated a good understanding of people’s ability to make decisions, and the support they may need to make appropriate choices about the care they received, such as advocates and additional support from friends or relatives. We looked at the training records and found that the majority of the staff had attended training with regard to safeguarding vulnerable people, the Mental Capacity Act 2005 and DoLS. This meant that staff knew how to respond appropriately to an allegation of abuse and protect people.