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Archived: Russell Green Care Home Requires improvement

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All reports

Inspection report

Date of Inspection: 16 April 2014
Date of Publication: 10 May 2014

Overview

Inspection carried out on 16 April 2014

During a routine inspection

We considered our inspection's findings to answer questions we always ask: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? This is a summary of what we found:

Is the service caring?

People who used both service said that staff were respectful, kind and attentive.

Is the service responsive?

We saw that people's individual needs for care were assessed so that they could be fully met. People were involved in making decisions about the care they received and were supported to give informed consent.

Is the service safe?

Staff had understood their roles and responsibilities to ensure that people were protected from the risk of abuse. People were protected against the use of unlawful or excessive control or restraint because the provider had made suitable arrangements. No one was having their liberty restricted at the time of our inspection visit.

Is the service effective?

We found that staff knew people's individual personal and healthcare needs. Both in the care home and in their own homes people received the care they needed.

Is the service well led?

The quality assurance system helped to ensure that people using both services received care in a reliable, consistent and safe way.