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Nuffield Health Tees Hospital Outstanding

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 12 March 2013
Inspection Report published 12 March 2013 PDF | 77.98 KB

Overview

Inspection carried out on 12 February 2013

During a routine inspection

People who used the service said they were happy with their care, treatment and support. They said they were well looked after. People said they understood their care and support and that staff had explained things well to them.

During this visit, we spoke with three people who used the service. People we spoke with told us they were happy with the care they received and they were well looked after. One person said, �Had no problems � can�t fault the care�. Another said the �The physiotherapist comes to see me twice a day�. They said their experience had been good.

People were given appropriate information and support regarding their care or treatment.

People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean, hygienic environment.

People were given support by the provider to make a comment or complaint where they needed assistance.