We carried out a review of the data available to us about Nuffield Health Ipswich Hospital on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nuffield Health Ipswich Hospital, you can give feedback on this service.
We carried out an announced inspection visit on 16 August 2016 and an unannounced inspection on 25 August 2016.
Our key findings were as follows:
Overall, the hospital was rated as good, with surgery and outpatients rated as good overall and children’s and young people’s services rated as outstanding overall.
We have rated surgery as good overall with effective and caring as outstanding but due to being requires improvement in the key question of safe we have rated the service as good overall.
The key questions of effective and caring for the hospital overall have been rated as outstanding, with well led and responsive rated as good. Overall safe has been rated as requires improvement, and the responsiveness of the service has been rated as good. Whilst we note that the children’s and young people’s service has been rated as outstanding in responsive we acknowledge that the numbers of children seen by the service is very small in comparison to the overall numbers treated by the service. Therefore, we have rated responsive as good overall.
We saw several areas of outstanding practice including:
However, there were also areas of where the provider needs to make improvements.
The provider should:
We looked at four people's care and treatment records. People's needs were assessed and care and treatment was planned and delivered in line with their individual needs.
We saw the provider's policies and procedures, which included safeguarding vulnerable adults from abuse, the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We saw that the safeguarding policy included information of the local procedures for reporting abuse.
We saw that the provider had effective recruitment and selection procedures in place and carried out the relevant checks when they employed people.
The provider had robust systems and procedures in place to regularly monitor and assess the quality of the service provided.
We spoke with nine people during our visit and they told us that the care that they received whilst in the hospital was excellent. One person told us, 'The staff are professional and very kind.' Another person told us that the staff are, 'Charming, nice and friendly.'
People were provided with a choice of suitable and nutritious food and drink. The hospital had detailed menus that provided suitable food and drink for all people who used the service. People that we spoke with told us that the food was very good and staff were very helpful when they needed help with their choices.
There was a detailed concerns and complaint process that was accessible to staff and people who used the service.
The people that were spoken with during a visit to the hospital confirmed that they had experienced safe, individualised care to a high standard