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Tynwald Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 18 September 2012
Date of Publication: 29 October 2012
Inspection Report published 29 October 2012 PDF | 48.53 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/09/2012 and talked to people who use services.

Our judgement

The provider was meeting this standard.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We were told that independence and individuality were promoted within the home. People living at the home told us they were supported and enabled to do things for themselves. They said they were encouraged to express their views and make or participate in making decisions relating to their care and treatment.

Other evidence

We saw examples of comprehensive person centred support plans. Care plans had been developed for each individual. They documented people’s wishes and preferences in relation to how their care was provided, how they liked to spend their time and how they preferred to be supported. We saw that people and their relatives had signed their care plans to confirm they were happy with them.

The manager confirmed that the plans, including risk assessments, were developed and regularly reviewed in consultation with the individual. They provided structure and guidance for members of staff, to ensure that identified current and ongoing care and support needs could be met consistently and safely.

During our visit we saw that people were being spoken with and supported in a sensitive, respectful and professional manner. Individuals had their privacy and dignity upheld.

The service employed an activity coordinator and people could get involved in arts and crafts, quizzes, shopping or pub lunches. During our visit we saw that some people were reading their newspapers and others were sitting chatting in the lounge.

We saw a high level of interaction between staff and people living in the home and staff were very aware of ongoing requirements for the people they supported and cared for.