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Tynwald Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF | 87.84 KB

Overview

Inspection carried out on 30 May 2013

During a routine inspection

At the time of our inspection, there were 24 people using the service. We spoke to five people who used the service, two visiting relatives and a visiting healthcare professional to the home. People told us that they were happy with their care, staff treated them with respect and had a good understanding of their individual needs. One person told us "staff understand my needs; it's a good place".

Care records were detailed and contained care plans and risk assessments that were regularly reviewed. People told us that staff made sure their healthcare needs were met and care records included notes from professional clinicians. A relative told us " there couldn't be a better place; has given us peace of mind".

All the people we spoke to who used the service told us that they felt safe and would know what to do if they had any worries or concerns. One person stated that they "feel able to talk to people; they are ready to listen".

The home undertook regular audits of the premises and there was a formal complaints procedure that people could use if they needed to.

We found that there were enough staff employed in the home who had a good understanding of their roles and responsibilities. They were able to provide appropriate care and support to the people who used the service according to their individual needs, including a range of planned social activities and events.