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Tynwald Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 30 November 2011
Date of Publication: 16 January 2012
Inspection Report published 16 January 2012 PDF | 47.75 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 30/11/2011.

Our judgement

People received care and support that met their needs.

Overall, we found that Tynwald Residential Home is

meeting this essential standard.

User experience

People living at the home, relatives and visitors all commented on how good the care was. People told us they were happy with the care and support they received. One person said “I think it is very pleasant, staff are lovely, all lovely”. Other comments received were “I love it, lovely home”, and “It’s the best one I have ever been in. When you walk in all you smell is food cooking”, and “I could not praise it enough”.

People had access to health care such as opticians, chiropodists, doctors and dentists.

People told us that they were able to choose how they spent their time. One person said “I like to sit and read my paper in the day”, and another person said “I like to sit and do puzzles”.

Other evidence

We saw that people had their own individual routines which were respected. The atmosphere was relaxed with people interacting with the staff.

There were care plans in place for each individual which included risk assessments where risks were apparent. Risk assessments included actions to be taken to reduce the identified risk.

We looked at their care plans and saw that they reflected the needs of the individual with information of how this was managed. For example, one person had become aggressive towards both staff and other people using the services. The local GP and care manager were contacted by staff and the person was referred and seen by a psychiatrist. The person has further been referred for an assessment to be moved into another home for people suffering from dementia.

We spoke with the manger who told us that the staff in the home have not had specialist training to care for people with dementia.

We saw that another person using the home had been confused and disorientated. Staff contacted the GP and a urine specimen was requested. A specimen was obtained, temperature taken and fluids promoted. The observations were telephoned through

to the GP and the specimen delivered to the surgery so that the doctor was then able to prescribe the correct medication.

The home employs an activities co-ordinator for two days per week. We looked at the activity records for November and saw that people had been involved in

manicures, Christmas shopping, bingo, a pampering

day and flower arranging. We saw an activity planner for December which included cubs and scouts singing Christmas carols, sing along with Angie, music for health and Saltwood bell ringers.

On the day of our visit we saw the hairdresser visiting people who wanted their hair either cutting or setting.

We saw people sitting in the lounges reading their newspapers or in the library where there were large print activities such as playing cards, scrabble, books and jigsaw puzzles. We spoke to the manager who told us that the home could also request talking books from the local library.