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Archived: Willows Residential Care Home for Adults with Learning Disabilities

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Inspection report

Date of Inspection: 28 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF | 72.1 KB

Overview

Inspection carried out on 28 January 2014

During a routine inspection

During our inspection on 28 January 2014, our observations showed us that staff supported people in a patient and sensitive way. During our discussions with staff we found that they had a good understanding and awareness of people’s care needs and preferences and they were enthusiastic about providing a good quality of service to people living at the home.

The care records we looked at included detailed information on how people’s needs were to be met by staff. Staff told us people enjoyed their independence and enjoyed going out.

Staff knew people well and they were able to tell us about their specific needs. We saw that there were respectful and caring interactions between members of staff and people living in the home. Staff listened to people and provided care and support in ways that met their needs and took into account their individual preferences.

The service co-operated with other agencies, such as community health services and the NHS, to ensure people received continuity of care and support when they needed to access other services.

Staff were trained and well supported by the manager so that they could carry out their caring responsibilities effectively.

We found that the provider had systems in place to monitor and respond to any complaints received by the home.