The Care Quality Commission

Archived: Holly Lodge

361 Clifton Drive North, St Annes-on-Sea, Lancashire, FY8 2PA (01253) 726666

Provided and run by:
Mr John Noel Grady

All Inspections

8 July 2012

During a routine inspection

We called unannounced on the 05/07/2012. Two residents who had just arrived and two staff on duty were available at the time of our inspection. We spoke with both residents, the provider, therapists and received comments from other professional agencies such as social services. Responses we received were positive and reflected how the service was run in the best interest of the people who were receiving support.

Comments from the residents and staff included, "My first impressions were how supportive the staff are." Also, "The settling in period has been smooth with a lot of help from the staff."

We discussed respect and dignity with both staff and residents. One staff member said, "It is important to give respect and build up peoples confidence for independent living." One resident said, "The staff are respectful and polite."

None of the residents we spoke with had any issues about the standard of care they had received so far. They told us that they would be comfortable in raising any concerns they may have.

We spoke with Lancashire County Council Contracts monitoring department and they had no concerns with the service and had not received any 'safeguarding' alerts recently.

24 July 2011

During a routine inspection

We spoke to people staying at Holly lodge , the person in charge, and staff. We

received comments from other professional agencies such as social services. Responses we received were positive and reflected how the service is run in the best interest of the people who are receiving the care, guidance and support during their stay. Comments from people on the rehabilitation programme included, "I would not have come this far if it wasn't for the expertise of the staff". Also, "The whole regime is strict but fair and has helped me a lot".

When asked if staff provide the care people need, " without a doubt". People staying at Holly Lodge gave us positive feedback about the skills and abilities of staff. Comments included; "They all show a lot of empathy". And," Willing to help on a personal basis".

We spoke to Lancashire County Council Contracts monitoring department and they have no concerns with the service and have not received any 'safeguarding' alerts recently.