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Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF | 72.74 KB


Inspection carried out on 29 October 2013

During a routine inspection

During this inspection we used a number of different methods to help us understand the experiences of people using the service, because some people had complex needs which meant they were not always able to talk to us about their experiences. We spoke with five people using the service during this inspection. People told us they were happy living at Holly Tree Lodge. One person said about the staff; �They are lovely. I like my key worker. She takes me shopping.�

People experienced effective, safe and appropriate care. Care plans were well documented to promote continuity of care.

We found that people living in the home received their prescribed medication when they needed it and in a way that suited them.

We found the premises to be maintained to ensure the home remained safe for people using the service, staff and visitors.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Suitable arrangements were in place to address people's comments and complaints, and ensure they were listened to.