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Hospital of St John & St Elizabeth Good

All reports

Inspection report

Date of Inspection: 4 November 2011
Date of Publication: 19 December 2011
Inspection Report published 19 December 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Patients benefit from safe quality care, treatment and support due to ongoing quality monitoring processes. Overall, the Hospital of St John and St Elizabeth, was meeting this essential standard.

User experience

We did not speak to patients about this outcome on this occasion.

Other evidence

Patients are aware of and do make complaints when necessary. Feedback forms are given to patients upon their discharge, who give feedback about their experience in the hospital. Half yearly, post discharge telephone calls are also carried out with patients, in order to audit their experience. An annual patient survey for the hospice was completed for the year 2010-11.

There are health and safety representatives on the wards that carry out half yearly environmental inspection checklists. These lists are mostly, but not always fully completed. Hand washing audits are carried out by the infection control nurse. A staff satisfaction survey was completed by consultants and most rated the range of services as good. An information governance survey was conducted amongst staff. This survey covered issues such as patient data and the secure use of fax machines. The results of the survey was largely positive.