15 February 2011
During a routine inspection
They also said are involved in their care needs assessments, care plans and reviews and have a say in how they are supported and live their daily lives. People say they are well cared for and those caring for them listen to what they say. One relative said the care provided is excellent, the staff are very kind and are like part of the family.
One relative said they are fully involved in the assessment and care planning process and sign to say they agree with the way their relative is cared for including their healthcare needs.
People say they like the people supporting them as they are caring and helpful. One relative says the workers are great, are very patient and caring. They also said the manager is very good and listens to what they say.
People and their relatives say they know how to make a complaint but have never had to do this. One relative says if they have any issues they speak to the support workers or the manager and it is sorted out right away.