We talked to three people who used the service including two relatives by telephone during our inspection visit. People told us peoples privacy and dignity was respected, they were happy with the personal care they received and liked all the staff that provided care for them. The people we talked to also confirmed they had been involved in the planning of their care.They confirmed that members of staff generally came at the agreed time and stayed and looked after them for the agreed period of time. Some comments captured included, 'They (Staff) are really nice carers', '[staff] are brilliant', they (Staff) are second to none and 'I could not have picked a better agency.'We talked to two relatives of people who used the service who explained how they were very happy with their family member's care. Some comments captured included, 'My wife is very well looked after', 'we've built up an excellent relationship with the care staff 'and 'I can't fault them, really good (staff).'
People told us that they felt safe, and if they had concerns they would speak with a family member, friend or somebody from the office.