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Forest Care Village Elstree and Borehamwood Good

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Inspection report

Date of Inspection: 26 April 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF | 81.26 KB

Overview

Inspection carried out on 26 April 2013

During an inspection to make sure that the improvements required had been made

We visited the home on three occasions and we spoke to people who lived in all the different parts of the home. We were told that the home had improved and that the staff had a better understanding of the English language and therefore communications were easier. People told us that staff appeared to be trained to carry out their care. The staff we spoke with told us that generally they felt that they were well managed and leadership was provided by the home's manager. However some staff told us that one of the unit managers did not offer support and guidance and that on many occasions when they sought assistance the unit manager's door was closed with a 'do not disturb' sign on it. Staff told us that they found this very difficult and often had to get support from other unit managers. They said that this caused a delay in caring for the person.

We looked at how people were cared for and we found that care plans were up to date and gave staff good instructions on how to care for people. Medicines were stored, administered and recorded as prescribed. The management of the home had systems in place that ensured all aspects of the service and care offered to people were regularly audited and action plans drawn and implemented to address any anomalies found.

People we spoke with told us they were satisfied with the way the service managed their medicines.