You are here

Stoneacre Lodge Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF | 90.84 KB

Overview

Inspection carried out on 13 May 2013

During a routine inspection

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

People were protected from the risks of inadequate nutrition and dehydration. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work. There was an effective complaints system available and comments and complaints people made were responded to appropriately.

We spoke to seven people who used the service. They spoke positively about the care and support they received. They told us they were well looked after and liked living at the home. We spoke with two people’s relatives at the time of the inspection and one person’s relative by telephone. They told us that they visited every day. They said the care was of a very good standard.

However, we found that people's care plans and risk assessment had not been reviewed and updated regularly to reflect their changing needs. Care staff relied on daily records and handovers to make sure that they were kept up to date with people's needs and this meant that people were not protected from the risks of unsafe or inappropriate care and treatment.