You are here

Stoneacre Lodge Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 28 September 2011
Date of Publication: 15 November 2011
Inspection Report published 15 November 2011 PDF | 67.17 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/09/2011, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Some information about quality and safety was collected, but the links to risk management and quality improvement were weak. Information was not being monitored to identify risks and areas for improvement.

User experience

People that we spoke with said that they could express their opinions and ideas about the service through regular meetings and one to one discussion with the manager. People told us “This is a good service with caring staff”.

Other evidence

Discussion with the manager indicated that the quality assurance system was not up to date. We have raised concerns in this report about staff recording practices in care plans, the environment, infection control and staff training.

Audits were completed for aspects of the service such as finances, medication, care planning and accidents, but none had been done recently. We were informed that the format for the infection prevention and control audit was available but had not yet been used by the manager. The manager said this would be completed by October 2011.

We were told by the manager that staff meetings and relative/resident meetings were usually done three monthly, but these were not up to date.

We were shown the latest satisfaction questionnaires, which were sent out in 2011. We saw that only three were completed and returned. The feedback on the questionnaires was positive about the home and the care being given, but there was no evidence that this had been shared with staff or stakeholders.