You are here

Stoneacre Lodge Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 28 September 2011
Date of Publication: 15 November 2011
Inspection Report published 15 November 2011 PDF | 67.17 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/09/2011, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The health and personal care needs of the people living in the home were being met by the service and staff. People who used the service had confidence in the staff looking after them.

User experience

One person we spoke to had a good understanding of their physical health needs. They told us they self medicated and knew when they needed to adjust their diet to accommodate their blood sugar levels. Staff supported them to be as independent as possible with their medication regime. We found that information in the person’s care plan clearly documented what they did for themselves and what support the staff were giving.

One person who spoke to us said “I love the home and the staff are fantastic. I have some say in the care being given to me and the staff respect my wishes. There is a good choice of food and the staff understand my likes and dislikes; I can ask them to change my diet when I want and they will discuss this with me”.

Other evidence

As part of our visit we looked at the assessing, planning and delivery of people’s care, treatment and support. People who used the service all had an assessment and plan of care in place and observation of the staff at work showed that people were being looked after and treated as individuals. However, the documentation of that care was not always up to date or reviewed regularly. See outcome 21 for more details.

Staff members on duty were knowledgeable about the needs of each person they looked after and had a good understanding of the care given on a daily basis. We saw good interactions between the staff and people. The staff were friendly and supportive and offered help to assist individuals in their daily lives.

Staff were seen to give people support when required such as at meal times or for toileting. Some individuals were more independent and they were able to walk around the home unaided and interacted with other residents and visitors.

Staff who spoke with us said that their training was good and that they felt they provided a high quality of care, which promoted people's rights to individuality, privacy and dignity.

Information in the care plans that we looked at and discussion with people using the service showed that people and their relatives or representatives were invited to attend care reviews. This gave people the opportunity to discuss and agree the type of care and treatment they wanted and make their wishes and choices known.