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Archived: Chaseley Bungalows

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Inspection report

Date of Inspection: 30 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 52.45 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 30/08/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse happening.

The provider was meeting this standard.

User experience

Due to their complex needs, not everyone who used the service was able to tell us if they were happy with the care provided. Those who could told us they would feel happy to raise any issues with the manager or provider. One person told us “If I had any issues I would come straight into reception and talk to the nurse, I have not got any worries”.

Other evidence

Policies and procedures were viewed. These included a complaints and whistle blowing procedure. Safeguarding policies and procedures were seen for safeguarding vulnerable adults.

Staff spoken with were able to demonstrate an understanding of safeguarding, and were able to tell us how they would report concerns within the service, and to external organisations.

Safeguarding training had been completed by all but two care staff. Training had been booked for both of these staff members for September 2012.

Best interest and DoL assessments had taken place when required.

The provider had responded appropriately to any allegation of abuse.