You are here

Archived: Chaseley Bungalows

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF | 82.64 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We reviewed information sent to us by other authorities.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We looked at three care plans in full and a further one to look at specific areas of documentation. Care plans included signed consent forms and evidence of discussions between staff and individuals or their NoK.

During the inspection we observed staff speaking to people in a polite respectful manner. We saw one person who lived at the bungalows, who came into the reception area to look at holidays on the computer. They were assisted to do this by a member of staff. We saw this staff member speak to this individual at an appropriate level and pace, encouraging them to guide the activity and make their own choices and decisions.


We observed people living in bungalows using the call bell system and internal communication system. This allowed people to speak to staff in the office/reception area to request assistance. We heard people informing staff when they wished to get up, shower or required help. This allowed people to maintain a level of independence, as they requested help and assistance when they chose.