We found that people's care and support were delivered effectively according to thorough and individualised assessments and plans. Systems were in place to assess and monitor the quality of the service provided. The provider had an effective recruitment and selection process to ensure care workers delivering care in people's homes were suitable for the job. The necessary checks were completed before staff started work.
As part of this inspection we spoke to people who use Infinity Care Limited, professionals and staff that work there.
People told us they had received information prior to deciding to use Infinity Care Limited. They told us their needs were assessed by the registered manager and they were fully involved in decisions about how their care was delivered.
We found evidence that staff respected people's dignity and rights.
Everyone we spoke with was very complementary about the staff.
Examples of comments were 'I never have anything to complain about' and 'care provided is to a high standard'. One professional told us they receive 'lots of positive feedback' about the service.
People and staff told us that they had plenty of opportunities to get involved in having their say about how the service was run. They also told us that they were confident that if they reported any problems, they would be dealt with promptly and effectively.
People told us they had received information prior to deciding to use Infinity Care Limited. Their needs were assessed by the registered manager and they were fully involved in decisions about how their care was delivered.
Staff respected people's dignity and rights.
Everyone we spoke with was very complementary about the staff.
Examples of comments were 'The staff are very kind and caring.' ' Nice girls, very cheerful and attentive.' 'Absolutely marvellous, more than helpful.' 'The office team and manager are easily contactable.'
People told us that they had plenty of opportunities to get involved in having their say about how the service was run. They also told us that they were confident that if they reported any problems, they would be dealt with promptly and effectively.