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Inspection report

Date of Inspection: 21 March 2012
Date of Publication: 24 April 2012
Inspection Report published 24 April 2012 PDF | 59.46 KB


Inspection carried out on 21 March 2012

During an inspection in response to concerns

We visited the home unannounced on Wednesday 21 March 2012. We had brought forward a scheduled review because of concerns raised during a safeguarding investigation. There were concerns about how people were being supported in their mobility and how they were supported to maintain their health.

When we arrived people were enjoying breakfast. Some people were enjoying the sunshine and others were being helped with their personal care. Staff were polite when speaking to people, considerate of their wishes and able to take time to chat with people.

One person with communication difficulties was supported by knowledgeable staff who understood the person’s needs. However information about their communication needs was not clearly recorded in their care plan.

We found that information was not clearly recorded about people's needs in their care plans. There was not an accurate picture of the care they received.

Staff were heard speaking patiently to people and were gentle when assistance was provided with physical needs.

People who lacked capacity had not been supported by an independent person to ensure decisions had been made in their best interest.

People told us that there were sufficient staff in place and that staff were very caring and responsive.

People told us that staff were kind. We were told that staff listen and people feel confident when they were being supported with their personal care.