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Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF

Overview

Inspection carried out on 28 May 2013

During a routine inspection

During our inspection we met the seven people who currently use the service. We spoke with two people, they told us they liked living there and that they got on well with the staff. One person told us �I love it here.� We were not able to communicate verbally with most of the other people there. We observed their interactions with staff. They were offered choice where possible, for example in the meals they ate or what activity they wanted to do. We observed that people received safe care and support from staff that were familiar with people's individual needs and preferences.

We saw that all the people who used the service attended a day centre several days a week and that many had regular contact with family or friends. We spoke with two relatives of people who used the service. They told us that staff were kind and caring. One person said, �I can�t fault it.� We looked at records and saw that referrals were made to a range of health professionals. We spoke with one of the professionals who visited the service regularly. They informed us that there was good communication with the current manager. There were effective safeguarding procedures in place and staff we spoke with were aware of their role within safeguarding. At the previous inspection we had made a compliance action as effective systems for the administration of medication had not been in place. We saw that there were now appropriate arrangements for the handling of medicines.

We spoke with staff who said they felt supported in their work. We looked at staff training records which were mainly up to date. There were some limited quality assurance systems in place. Relatives we spoke with said that any issues they identified were picked up by the manager and addressed.