You are here

Archived: Fistral House Residential Home

All reports

Inspection report

Date of Inspection: 2 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

We saw there were appropriate checks undertaken before staff commenced working for the service.

Reasons for our judgement

People we spoke with did not comment specifically about the recruitment of staff. We relied on our observations and discussions with the registered manager and deputy manager to reach our judgement on this outcome. The staff we spoke with were happy with standards in the home, and said they enjoyed working there.

We checked to see if the provider was operating an effective recruitment procedure, to ensure people who lived at the care home were safe and their health and welfare needs were met by staff that were appropriately qualified, skilled, experienced and of good character.

We reviewed the records for three staff. We saw proof of identification had been obtained along with records of interviews, and a clear start date shown for new staff. We saw copies of contracts, and requests for two references, which had been returned. Each person had a health declaration and a Criminal Records Bureau (CRB) check, now known as Disclosure and Barring Service (DBS) check. The CRB /DBS check ensured people employed did not have a criminal record, and checked that the Criminal Records Bureau / Disclosure and Barring Service had not been provided with other information, which would deem the person unsuitable to work with vulnerable people.

We saw staff files contained certificated evidence of training courses that had been attended. The provider might like to note that some of the training was out of date and required updating and this had not been arranged. The registered manager told us that a training matrix was not kept at Fistral House. A training matrix is a chart which records the names of all staff and the dates of any training they attend, this makes it easy to identify when any updates are due. Such a record would assist in monitoring staff training and ensure updates and refreshers of training were arranged in a timely way