You are here

Archived: Fistral House Residential Home

All reports

Inspection report

Date of Inspection: 24 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People that lived at Fistral House said they received a quality service.

Reasons for our judgement

The registered provider had a quality assurance policy. This stated there would be an annual audit and an annual development plan. We did not see evidence this system was implemented.

We were told and saw copies of completed surveys. The surveys were used to ascertain people’s views of the service. The results of the survey had been collated and collectively showed people were positive about the service they received.

Staff, most people who lived in the home and some relatives we spoke with all said they were very happy with the standards in the home. We were told there were regular informal conversations between the staff, and between the staff and the people who used the service about how the home operated. The people who lived in the home told us they were happy, and if they had any concerns they felt they could readily approach staff or the registered persons. People said they felt sure appropriate action would be taken if they raised any concerns.

The registered provider told us she constantly worked to ensure standards were maintained and improved as necessary. Staff and people who used the service told us the registered provider was very ‘hands on’ in her approach. The registered provider clearly demonstrated a high level of commitment to the people who lived in the home.

There was very little in the way of formal audit systems in place to demonstrate how service standards were maintained, and improved as necessary. However it was clear routines and systems within the home generally worked well and people were generally happy. There was a very pleasant atmosphere in the home on the day of the inspection, rapport between the staff, and between the staff and people who lived there was positive, caring and friendly. Over time, there had been no concerns expressed to us about the home.

Record systems in place regarding care planning were satisfactory. For example every person we case tracked had a care plan, there was evidence that care plans were regularly reviewed and people attended medical appointments as and when these were required.

We discussed with the registered provider further measures which could take place to assist with developing further quality assurance processes, although it was clear current standards generally resulted in very good outcomes for the people who lived at Fistral House.