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Archived: Fistral House Residential Home

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Inspection report

Date of Inspection: 24 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

Staffing levels are satisfactory to meet the needs of the people who live in the home.

Reasons for our judgement

The majority people who lived in the home were all positive about staff attitudes. The majority of people said all of the staff were kind, helpful and attentive. People said there were enough staff and staff responded promptly when they needed assistance. People said the owner played an active part in the running of the home and they could always approach her if they had any concerns or complaints.

We inspected the staff rota for Fistral House. Satisfactory staffing levels appeared to be provided.

On the day of the inspection staffing was organised as follows:

One member of staff from 8am- 2pm

One member of staff from 8am-6pm

Two members of staff from 8am-8pm

One member of staff from 8pm until 8am. This person worked a waking night duty.

The registered provider lived in the flat at the top of the home. The registered provider said she was always available in emergencies. A cook and cleaning staff were also employed.